Frequently asked questions
ORDER
How does the order work?
Once you have successfully completed your order, both you and the respective seller will receive an order confirmation with all details by email. The seller will then contact you directly, via email, and provide you with further information on payment processing. The respective seller is responsible for all further steps and questions.
Who is the contact person for questions about the order?
The Pfoten Profi marketplace is a platform without its own inventory. The respective seller is responsible for the processing of your order. Current contact details of the respective seller can be found on the page: "Seller overview".
PAYMENT
What payment are accepted?
The main payment method of the Pfoten Profi marketplace is prepayment. Likewise, an automated payment processing with the payment provider PayPal is possible. Whether a payment by PayPal should be activated, the respective seller decides himself. We, as the operator of the Paws Profi Marketplace, have no influence on the payment method or the payment flow. This means that your payments are processed directly and immediately with or through the respective seller.
SHIPPING
How does the shipment of the goods take place?
The Pfoten Profi marketplace has no inventory and does not keep a warehouse. This means that the respective seller is responsible for the shipping of the offered goods. If you have any questions about the order or the shipping status, please contact the seller directly.
Is there a tracking system?
The Pfoten Profi marketplace offers the possibility of online shipment tracking. For this, however, it is necessary that all information and data are recorded in our shipping system. Since not all sellers can afford this extra effort, the shipment tracking does not show the actual state of affairs in some cases. If you have any questions about your order, we therefore recommend that you contact the respective seller directly.